This is my first time owning a BMW and the experience was very smooth and hassle free. I visited another BMW dealership in a nearby state and felt they did not want to earn my business. Defouw team, led by it's sales people definitely earned my business. I highly recommend them and will look at purchasing another vehicle from them in the near future.
We drove 1.5 hours to work with Rick Mann again. This automobile was the second purchase we have made through him and once again he was helpful, friendly and assisted in every way to accommodate our needs and answer our questions. He assisted us when we had mechanical problems with our car and provided a loaner while we completed some personal business. We were treated quite fairly and thought the purchase was an excellent choice. We appreciated his counsel and advice. Comfortable and engaging person to work with.
We have bought multiple cars from this dealership and they do not disappoint. We have been give top notch service in sales. Our sales advisor was Ben and sales manager Matt. They both worked very hard to make us happy. We will keep coming back! Thanks DeFouw BMW for a great experience!
We found and inquires about the car online. We set up a test drive for that evening. When we arrived, the car was pulled up front and waiting for us. Our salesman, Garry, was very knowledgeable and helpful - yet NOT pushy. Although already at a great price, the dealer met our offer half-way and negotiated with us. We had a couple of things that we wanted done prior to delivery and these were done no problem. We got a great rate and we're very happy customers!
We have several good BMW dealers where we live but my wife found the exact car she was looking for at Defouw. This would normally present a logistical challenge, however Ben Mullikin made everything happen. He is professional and knowledgeable. We had as issue with the car during the delivery and in spite of being over 4 hours away, Ben made sure everything was repaired at our local dealer. Ben went the extra mile to insure we were very satisfied with our car. I highly recommend working with Ben!
Drove 4.5hrs because DeFouw had the vehicle I wanted at an excellent price. The car was missing a few simple accessories and my salesman replaced them, although he was not obligated to. Overall a very good experience
Ben Mullikin was our salesperson and he provided excellent service through the process of buying our latest BMW. Over the last twenty years, we have purchased eight BMWs from Defouw's. Each and every time has been a pleasurable experience.
We drove over an hour to see a salesperson that we had used in the past... WELL WORTH it! Sheila, as always, went above and beyond our expectations. The finance department was great too. My kids thought the t-shirt and hat from the tent sale was almost as good as the new car! Keep up the great work Sheila and DeFouw Chevrolet!
Pam Strain was very helpful and friendly. We found just the right vehicle for our needs.