Defouw Collision Car Repair Process


Schedule Service Contact Us

  • Vehicle Information

  • Appointment Information

  • Contact Information

  • This field is for validation purposes and should be left unchanged.

At Defouw Collision Center, we pride ourselves on the care and effort that we put into very vehicle that comes in to be serviced by us. In each case, we walk through a thorough process to ensure that nothing is missed and all work is done correctly and in a timely manner. We’ve been servicing vehicles for over 50 years, and our current repair center has been fixing local vehicles since 2013. Moreover, the DeFouw Collision Center is the only BMW-certified collision center in the state of Indiana, so you know you can trust us to take care of your beloved BMW vehicle. Learn about our repair process below and give us a call so we can help get your vehicle back on the road quickly.

Thorough Evaluation and Careful Planning

When you bring your vehicle in to Defouw Collision Center, we will give your car a comprehensive inspection to evaluate what repairs need to be done and prepare a detailed estimate that outlines everything your car needs to look like itself again. We’ll sit down with you to review the estimate so that you see where all of the charges are coming from and parts are going to. We’ll then have you review and sign our repair order.

Clear Insurance Communication

If you’re working with your insurance company, we’ll be in consistent contact with them from start to finish to make sure that no information, payments, or reimbursements are missed and no confusion is had. Upon intake, we’ll verify a damage report, claim number, and coverage to ensure that everyone is on the same page. We’ll also submit an estimate for repairs should your insurance company request that we do so before we begin the repair process.

Detailed and Honest Work

We disassemble the parts of the vehicle that are in need of repair and give the vehicle another inspection to ensure that no other repairs are needed before we begin. Should we discover that more work needs to be done once we get inside, we will prepare a supplemental order that outlines additional costs incurred or time needed to complete the repair process.

We work meticulously and with decades of combined experience so your car will not only look its best but also be put back together with care and knowledge. Once the repairs are complete, your vehicle is given yet another inspection to make sure that all repairs were completed according to the agreed upon plan as well as up to both our and your quality standards.

Painting and Assembly

After all parts are installed, your car is cleaned, sanded, primed, sealed, and masked before we even match the paint. Once we match the color perfectly, we mix up a batch just for your vehicle and apply coat after coat topped by multiple clear coats so that it not only looks great but is well-protected. Once the paint job is done to our satisfaction, we’ll assemble the vehicle completely and give it a thorough cleaning. We then give the vehicle one final inspection to verify that nothing was missed and that the paint is perfectly matched. When we’re sure that your vehicle is ready, we’ll prepare to notify you about the completion of repairs.

Customer Vehicle Delivery and Review

When your vehicle’s repairs are complete, we’ll call you to schedule a time that works best for you to have your vehicle delivered. Upon delivery, we’ll go over the repairs that were done with you and answer any of your questions to make sure that all of the work done has earned your satisfaction. Only when you’re happy with keys in hand do we consider our job done.

Have Your Vehicle Serviced and More at Defouw Collision Center

cta-serviceWhether it’s something small or something major, let us work out a repair plan for you by bringing your car in for an evaluation. We understand your need for quality and a quick turn-around and work hard to satisfy each and every customer. We also service vehicles at our Chevrolet and BMW dealerships, neighboring our collision center.

Give us a call at 765-449-2800 to schedule an appointment, or use our online form to contact us for more information about how we can help you today! With all of our locations in one convenient area, we can assist you with a new car purchase, mechanical repairs, and accident repairs. In every area we strive to exceed your expectations, so don’t hesitate to get in touch.