Update from March 30, 2020 As we continue to navigate this challenging time, the DeFOUW leadership team remains committed to providing a safe environment for, both, our employees and customers. Last week Governor Holcomb declared a Public Health Emergency in Indiana. With that, motor vehicle dealerships are considered an essential business and may remain entirely open during this declared period. It is our intention to provide the community and our customers the products and services they need in regards to transportation. We will continue our operations by appointment only. This will allow us to minimize the interactions between people. Social distancing is essential during this time and we are taking measures throughout each department to reduce the number of personal interactions.
For service, we are willing to pick-up and deliver your vehicle. We are using CDC approved disinfectants to wipe down high touch points in your vehicle upon pick up and prior to delivery. We are asking all service customers, that are not utilizing our pickup / delivery option, to drop vehicles off in the evening or morning and use the drop box. If this is not possible, we will be checking in all customers outside as we will not be letting vehicles pull into the service drives at this time.
For body shop customers, we are asking you to remain in your vehicle outside of the body shop. We will perform walk around estimates, take pictures, and speak with the customer from their vehicle. We will follow up via phone or email. Please note, the Service and Collision Center waiting rooms will be closed until further notice.
**REMINDER** If you or someone in your house are sick, please do not come into the dealership.
At DeFOUW, we want to be here for our customers whose businesses are deemed essential, healthcare workers who have to get to and from work, along with supporting our entire community who run into issues getting to the store for essentials, during this shelter in place. Once again, we are operating on an appointment-based business model. If possible, call (765-449-2800), email (smeade@defouw.com), or text (765-449-2800) us at the dealership before coming into the store. You can also reach us via chat through our website: www.defouw.com
Kind Regards,
Grant and Dennis Gernhardt
Owners - DeFOUW Automotive

Update from March 25, 2020 We want to provide all our customers with an update since Governor Holcomb declared a Public Health Emergency. Governor Holcomb declared that motor vehicle dealerships are essential businesses and may remain open (including sales) during this period of public health emergency. We want our customers to know we are open but are working on an appointment-based business model. Meaning, we are trying to minimize the amount of customers we have in the store at the same time, we can accomplish this by scheduling all visits by appointment. We have also decreased our hours of operation and are working with each department to minimize the workforce they need on a daily bases to run the operation. Below are additional precautions we are taking to adhering to ensure we are meeting the Social Distancing Requirements and COVID - 19 Information and Checklist for all business/employers. Dealership Precautions • Please do not come into the dealership or request a service pick up and drop off if you are sick • All employees that are sick will stay home • Using social distancing of 6 feet • Having certain employees work from home who are able to based on their job requirements • Allowing any employee time off who does not feel comfortable coming into work at this time • We have decreased our hours of operation and can be found on our website (www.defouw.com) • We have set up specific schedules for all departments to help minimize the workforce we need on a daily bases to run the operation • We are creating shifts for service technicians which teams will come in once every 3 days • We will not be offering shuttle service as we are unable to ensure safe distance and open-air between our driver and customers • We ask and encourage customers to drop of their vehicles for repairs and not wait in the waiting room • If that is not an option, we ask that you are by yourself if possible • To provide social distancing, we have spread out all chairs within the waiting areas and have added additional seating to the showroom • We are happy to pick your vehicle, service it for you, and will deliver it back to you • We are not asking customers to sign any repair orders • Asking all Collision Center customers to stay in their vehicle while we perform are walk around estimate • Our team is routinely cleaning common customer areas, high volume areas (Including Bathrooms), and wiping down doorknobs with disinfectant sprays and wipes during business hours. • Encouraging adequate hand washing for all employees and customers At DeFOUW, we want to be here for our customers whose businesses are deemed essential, healthcare workers who have to get to and from work, and support our customers who run into issues getting to the store for essentials during this shelter in place. Once again, we are operating on an appointment-based business model. If possible, call or email us at the dealership before coming into the store. Phone: 765-449-2800 Email: smeade@defouw.com Kind Regards, Grant and Dennis Gernhardt Owners - DeFOUW Automotive
Update from March 21, 2020 At DeFOUW Automotive, we continue to keep the Health and Safety of our Employees, Customers, and the Greater Lafayette Community our highest priority. We continue to take steps to create a safe environment at DeFOUW Chevrolet, BMW Of Lafayette, and DeFOUW Collision Center. We have added a few additional policies. Updates To Our Protocol: • We will not be offering shuttle service as we are unable to ensure safe distance and open-air between our driver and customers • To provide social distancing, we have spread out all chairs within the waiting areas and have added additional seating to the showroom • We are happy to pick your vehicle up if you feel uncomfortable coming into the dealership and will deliver it back to you Original Protocol Put In Place: • Our team is routinely cleaning common customer areas, high volume areas (including bathrooms), and wiping down doorknobs with disinfectant sprays and wipes during business hours. • Encouraging adequate hand washing for all employees and customers • Asking all employees and customers to refrain from handshaking and close interaction • All employees and customers have accesses to hand sanitizer throughout the dealership in all buildings and departments • We have cleaning crews coming in every night to clean the whole dealership; they are spending extra time wiping down desks, countertops, door handles, and bathrooms with disinfectant chemicals • Any sick Employees will be sent home immediately. Lastly, if you are sick, we ask you not to come into the dealership for the health and safety of our employees and customers. Kind Regards, Grant and Dennis Gernhardt Owners - DeFOUW Automotive
Update from March 16, 2020 At DeFOUW Automotive, our highest priority is the Health and Safety of our Employees, Customers, and the Greater Lafayette Community. We are closely monitoring the progression of the Coronavirus (COVID-19) and the challenges it has created for our business and serving our customers. We continue to make every effort, in our control, to maintain our outstanding level of customer service while balancing the need to follow the safety guidelines set forth by the Federal, State, and local health authorities aimed at reducing the spread of COVID-19 throughout our communities. • Our team is routinely cleaning common customer areas, high volume areas (Including Bathrooms), and wiping down doorknobs with disinfectant sprays and wipes during business hours. • Encouraging adequate hand washing for all employees and customers • Asking all employees and customers to refrain from handshaking and close interaction • All employees and customer have accesses to hand sanitizer throughout the dealership in all buildings and departments • We have cleaning crews coming in every night to clean the whole dealership; they are spending extra time wiping down desks, countertops, door handles, and bathrooms with disinfectant chemicals. • All Employees that are sick will be sent home immediately. Small actions that we take individually to mitigate the risk of this virus and its spread will have a significant impact on the outcome for all of us. We are happy to pick up and deliver customers' vehicles if they do not feel comfortable coming to the dealership. We understand that specific ages/health issues within our population are at higher risk, and we are here for you. Please communicate with us, and we will work to make arrangements to help. If a customer is sick, we will not pick up their vehicle. We do not want to put any of our employees at risk. We thank you for your understanding, Grant and Dennis Gernhardt Owners - DeFOUW Automotive

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