COVID-19 Policy and Response Plan

Adopted 11-12-2020

*This plan is a formal response provide by DeFouw Chevrolet Inc. and is additional guidance to all email correspondence that has been sent out and handed out since March*


During the Coronavirus (COVID-19) pandemic, DeFouw Chevrolet Inc. ("Company") is committed to providing a safe environment for employees, visitors, and customers and continuing to serve our customers in the most efficient and effective manner possible. This COVID-19 Policy and Response Plan applies to all employees, as well as vendors, customers and visitors, and is intended to provide guidance for preventing the spread of contagious or communicable diseases in the dealership.


The Centers for Disease Control (CDC), the Occupational Safety and Health Administration (OSHA), and Indiana Governor Eric Holcomb have recommendations and best practices for safety in the workplace as it relates to COVID-19. Below are the policies and procedures the Company will be implementing until further notice.  This Policy will be distributed to all employees and posted in the dealership.


Presence at the Dealership - Sickness or Close Contact with COVID-19:


·         Employees:

o   Employees should take steps to protect themselves and others at work.  Each morning before coming to work, all employees are to do a self-assessment for any COVID-19 symptoms (  If you have symptoms, do not come to work.  Stay home, except to get medical care and follow CDC guidance   (

o   All employees' temperatures will be taken upon approval at work. Any employee with a temperature above the CDC threshold will be sent home.

o   In an abundance of caution to protect ALL our employees, customers and vendors, if an employee comes to work or performs duties while sick and has acute respiratory symptoms, the employee will be sent home.

o   Be sure to constantly self-monitor for signs and symptoms of COVID-19 and for those in your household, especially if you suspect possible exposure.


·         Employees, Visitors and Customers:

o   If you are sick with COVID-19 or think you might have COVID-19, you must stay home except to get medical care and follow the CDC recommendations on isolation,, which as of November 2, 2020 are as follows:


OPTION 1: I think or know I had COVID-19, and I had symptoms

o You can be with others after:

▪ 24 hours with no fever without using fever-reducing medications; and

▪ Symptoms improved; and

▪ 10 days since symptoms first appeared


OPTION 2: I tested positive for COVID-19 but had no symptoms

o If you continue to have no symptoms, you can be with others after 10 days have passed since being tested.


Note that extenuating circumstances may require different time periods.


o   If you have come into close contact with someone confirmed to have COVID-19, follow CDC recommendations for quarantine, which as of November 2, 2020, are in general, to stay home and quarantine for 14 days after the last exposure to the person based on the time it takes to develop illness and monitor your symptoms.  There are additional guidelines if you cannot avoid further close contact with the person confirmed to have COVID-19.  For more information, see (last visited Nov. 2, 2020).


o   Close contact is described as follows:

o    You were within 6 feet of someone who has COVID-19 for a total of 15 minutes or more

o    You provided care at home to someone who is sick with COVID-19

o    You had direct physical contact with the person (hugged or kissed them)

o    You shared eating or drinking utensils

o    They sneezed, coughed, or somehow got respiratory droplets on you (last visited Nov. 2, 2020).  

o   If you have questions on how to protect yourself or what to do if you are sick, the CDC has a wealth of information on their website at


o   If someone in your household has symptoms and/or is waiting test results for COVID-19 you must stay home and quarantine till you have results.



Good Hygiene Habits, Including Hand Washing and Hand Sanitizer:


·         Upon arrival at work each day and then frequently throughout the workday, employees must wash your hands with soap and water for at least 20 seconds. A good reference is to sing yourself "Happy Birthday" twice.


·         Employees, visitors, and customers should:

o   Practice good hygiene by washing hands or using hand sanitizer frequently. If soap and water are not available, use hand sanitizer containing at least 60% alcohol. Hand sanitizer is available at various locations for use by employees and the public. 

o   Cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow. Use tissues once and throw them in the trash before immediately disinfecting your hands using the methods mentioned below.

o   Use a foot, shoulder, elbow, hip, or forearm when opening doors, instead of hands, if possible.

o   Avoid touching your eyes, nose, and mouth, as well as other surfaces, with unwashed hands.

o   Wash hands or use hand sanitizer frequently including:

§  Before and after work shifts;

§  Before and after work breaks;

§  After blowing your nose, coughing, or sneezing;

§  After using the restroom;

§  Before eating or preparing food; or

§  After putting on, touching, or removing cloth face coverings. 


Cleaning Protocols:

·         Common Areas:

o   Outside Cleaning service (Facility Management Lafayette) will continue nightly cleaning scheduled. They have added extra attention to common area surfaces.

o   All departments have designated employees that will regularly wipe down commonly touched surfaces, such as handrails, doorknobs, tables/countertops, sinks, chairs, coffee makers, microwave, and shared office supplies and devices (i.e., printers/copiers, hole punchers, etc.) within all communal spaces with disinfecting wipes or other disinfectant cleaner.

o   After using the conference room, a designated employee will wipe down tables, chairs, TV remotes, phones, and cables immediately following a meeting that takes place in a conference room. 


·         Workspaces:

o   The Company will provide disinfecting wipes and/or other cleaning agents.   Employees are responsible for cleaning and disinfecting frequently touched objects and surfaces in their office or work space throughout the day such as workstations, keyboards, mouse, telephones, etc.

o   Immediately following an outside visitor (anyone other than yourself) to your workspace, it is recommended employees use disinfecting wipes to clean off any surfaces that were touched.

·         Test Drives

o   After all test drives sales consultants will wipe down all touch points (steering wheel, dash, middle counsel, shifter, seat belt and door handles) of the vehicle.

o   Sales Consultants will then fill out a, Test Drive Return Check List, form after every test drive recording that they have completed the cleaning process.




·         Service Departments and Collision Center

o   When vehicles arrive for service or collision, we will wipe down all major touch points (steering wheel, dash, middle counsel, shifter, seat belt and door handles) with disinfecting wipes or other disinfectant cleaner.

o   When we are able, in addition to the manually wiping down major touch points, we will also use the Clorox 360 machine to assist in the disinfecting process.

o    All vehicles will have a seat cover and steering wheel cover installed after they arrive.

o   After work has been performed by technician, all vehicles, will undergo manual wiping down of major touch points with disinfecting wipes or other disinfectant cleaner. When we are able, we will also use the Clorox 360 to assist in cleaning the vehicle prior to customer delivery.

·         Sold Vehicles and Traded Ins

o   After these vehicles are cleaned and detailed, we will wipe down all major touch points (steering wheel, dash, middle counsel, shifter, seat belt and door handles) with disinfecting wipes or other disinfectant cleaner.

o   When we are able, in addition to the manually wiping down major touch points, we will also use the Clorox 360 machine to assist in the disinfecting process.


Physical Distancing:

·         Generally, all individuals (employees, visitors, and customers) should maintain 6 feet physical distancing if possible.  The Company may designate 6 feet of space through signage, tape, or other means.  If 6 feet of distance is not possible, individuals should use barriers to separate individuals from a single household from others, or wear face coverings. 


·         Employees should avoid using other employees' phones, desks, offices, or other work tools and equipment, when possible. If necessary, clean and disinfect them before and after use.


·         We will provide and install plexiglass in high volume customer and employee areas where customer to employee and employee to employee conversations have to be had within close proximity.


Face Coverings:

·         Until notified otherwise by state or local officials, face coverings should be worn under any of the following circumstances subject to exceptions allowed by law:

o   Inside the dealership; unless you are in your own stall or office when no one is within 6 feet.

o   Always wore when you are outside of your work area.

o   In a situation where physical distancing of at least 6 feet is not possible;

o   While inside a business, a public building, or other indoor place open to the public;

o   In an outdoor space if it is not feasible to maintain 6 feet of social distancing with a person from a different household; or

o   When using public transportation, a taxi, private car service or ride sharing vehicle.

o   Employees need to wear masks except when they are in their own office area/ work stall. If you are interacting with a customer you must have your mask on


·         Face coverings must cover the nose and mouth and secure to the head with ties, straps, or loops over the ears or be wrapped around the lower face.


·         The Company may provide face coverings for employee or customer use.


·         If a cloth face covering is used, take it home and wash it before using it again.


·         You must place your own used disposable face coverings in a trash receptacle as soon you remove them.



·         Travel should be limited to an as-needed basis, such as an in-person customer meeting.



·         Meetings should be held remotely either via video conference (recommended) or phone if possible. In-person gatherings should be limited whenever possible. However, if an in-person meeting is necessary in one of the office's conference rooms, the number of people in attendance should be adjusted depending on the size of the room to allow social distancing.


·         Traveling to customer locations is allowed if necessary, based on the task being performed. 


·         Do not shake hands with anyone.  If you shake hands with anyone, please wash your hands or use hand sanitizer as soon as possible. In the meantime, avoid touching your face.


Seeking Medical Advice, Reporting, Paid Leave, and Returning to Work for Employees:

·         Please notify Company management electronically or by phone if:

o   You are experiencing a temperature or any other symptoms of COVID-19

o   You have a sick family member at home with COVID-19

o   You believe you have come into contact with someone with COVID-19 in the last 14 days


·         Paid leave is available for employees under the Families First Coronavirus Response Act. Up to 80 hours for full-time employees (or a two-week equivalent for part-time employees) of paid sick leave is available through December 31, 2020 for qualifying COVID-19 reasons under the Families First Coronavirus Response Act.  An additional 10 weeks of partially paid expanded and family medical leave may be available for qualified employees caring for a child whose school or place of care is closed or unavailable due to COVID-19.  More information can be found at If you need leave for a qualifying reason, please notify Company management.


·         Remote work/telework opportunities may be available based on job duties, schedules, and circumstances.  Employees should contact their manager to discuss this option.


·         Returning to work:

o   Sick employees should not return to work until they are fever free and the CDC guidance on discontinuing isolation is met.  See:  No doctor's note is required to validate an acute respiratory illness or return to work from an acute respiratory illness.

o   If employees are caring for sick family members, employees should follow the CDC guidance on when they may end their isolation. See:



·         The Company's website will be kept up-to-date as to whether we are open for business and how best to reach us, such as phone or email. 


Questions or Concerns:


If you have questions about this policy or concerns about your safety or the safety of others, please speak to Company management.


Changes to this Policy:


Adjustments may be made to this policy, as well as operating procedures, as more guidance is published by federal, state, and local government sources.

Please reach out if you have any questions: